POWERLINE DIVISION

Emergency Power Restoration & Storm Response

24/7 rapid response for downed private lines, damaged poles and urgent electrical hazards.

Emergency Power Restoration

What This Service Is For

Power outages can happen at any time. When storms or accidents damage private powerlines, you need help fast. Primeline Power & Electric offers 24/7 emergency power restoration for private lines and service poles across Metro Vancouver. Our FSR‑certified technicians make the area safe, repair or replace damaged poles and conductors, and work with BC Hydro to restore service

What We Do

Emergency Dispatch – Call our hotline any time, day or night. We’ll mobilize a crew to assess the situation.
Safety & Site Control – Secure the area, de‑energise downed lines and prevent injuries.
Repair & Replacement – Replace broken poles, crossarms and transformers; splice or restring conductors.
Coordination With BC Hydro – For utility‑owned lines, BC Hydro must be notified first. If it’s a private line, we handle the repair; if not, we coordinate with the utility to expedite restoration.
Temporary Power – Provide generators or temporary service poles to keep your home or business running during repairs.

Why Choose
Primeline

24/7 Availability – Emergencies don’t wait, and neither do we.

Certified Technicians – Our crews hold FSR A‑R licences and are trained in live‑line work

Fast & Safe Restoration – We prioritise safety while restoring power as quickly as possible

Local Knowledge – We know Metro Vancouver’s terrain and weather patterns, so we can respond efficiently.

Compliance & Safety

Before we start repairs, we determine whether the line is privately owned. If you’re unsure, call BC Hydro first, utilities respond to their own line. For private lines, we obtain the necessary permits and ensure work is supervised by an FSR

Experiencing a powerline emergency? Call our 24/7 hotline now.

For non‑urgent issues, contact us to develop an emergency response plan so you’re prepared when the unexpected happens.

Frequently Asked Questions

How do I know if the downed line is my responsibility?

Call BC Hydro first to confirm whether the affected powerline is privately owned or maintained by the utility. If it’s not private, BC Hydro will dispatch their own crews; if it is, contact us immediately for repair.

What happens if the powerline is privately owned?

Once the issue is confirmed on private infrastructure, our team responds with prompt, professional service to repair the line and restore power

What services are included in emergency power restoration?

We provide rapid response for private outages, offer temporary power solutions, repair or replace damaged poles, and fix overhead or underground conductors for residential and commercial clients

What causes private powerline outages?

Common causes include storm damage and fallen trees, vehicle or equipment impacts, aging poles or hardware, loose or downed conductors, or flickering power caused by private line faults

Why choose Primeline for emergency repairs?

We’re local, experienced powerline contractors with a strong safety culture, trusted by homeowners and commercial clients alike. Our crews are FSR‑certified and available 24/7.